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Terms of Use

TERMS & CONDITIONS
Terms of Purchase of Goods or Services from The Party Shop (part of Balloonland)

All orders for goods ("Goods") and on-line or offline pay-services ("Services") (together "Products") from a buyer ("you") accepted by Balloonland ("we/us") on or through the 'the-party-shop.co.uk' web site ("Site") or by other methods are subject exclusively and strictly to the following terms and conditions ("Purchase Terms") (which, in the event of a conflict, take priority over the terms and conditions of use of the Site).
Price and Delivery of Products

We can offer very competitive prices online due the lower cost of distribution and staffing. With that in mind please note that most of the Goods offered on this web site are special online prices are not shop prices and are for internet sales only. If you come to our shop in Mill Hill - you will be charged Shop prices where applicable. Should this policy change this section will be updated.

The price of the Products shall be the price quoted on the Site (which we can change in the case of an error). Payment details must be provided by you on the date that we accept your order.

In respect of Goods only: the delivery of Goods shall be subject to payment by you of the delivery charges specified on the Site which may be changed by us at our discretion.

You confirm that you have given us the correct billing address of your credit/debit card and, in respect of Goods and if different to the billing address, that you have also notified us of the correct delivery address.

Our carriage charge starts from £1.50 for goods under £5.00. Standard shipping charge is £3.95 and an Express Delivery charge is £7.95.

NB. This does not apply to balloon gas delivery or balloon deliveries and decoration.

All Goods are delivered depending on size/weight either by Royal Mail first class or by private courier delivery being Monday to Saturday. To ensure that you have received your Goods, the private courier will request a signature for proof of delivery, therefore please select a delivery address most convenient to you. If items ordered are in stock we will endeavour to dispatch them within ½ working days and where possible on the same day as ordered. We will notify you either if there will be a delay or if the item is no longer available. If the item is no longer available, we reserve the right to offer you an alternative similar in price and quantity. Should this not be acceptable then we are happy to refund the cost of the unavailable items.

All prices displayed on goods include VAT (where applicable).

Assuming your products are available and in stock we will pack and despatch your order within 24 hours but please allow up to 14 days for delivery.

We will normally despatch your order straight away but there might be a delay should any items be out of stock.

 If you need the goods urgently it would be better to call us first to check whether we have all the items in stock before completing the purchase

 If the order is not urgent could you please let us know when you need them by.
Payment

Payment can be made by Mastercard, Visa, American Express, Debit Cards, Connect and Switch. Currently, we do not accept Electron cards. Payment will be debited from your account before the despatch of your purchase.

You confirm that the credit/debit card that is being used is yours.

We also accept payment by cheque, however the goods cannot be dispatched until the cheque has been cleared. Please send the cheque with your address and cheque card number on the back to Balloonland, 12 Hale Lane, Mill Hill, London NW7 3NX.

You may also order by telephone, by calling 020 8906 3302 Monday to Friday, 9am to 5.30pm and Saturdays 9.30am to 5.30pm. Please have to hand the details of the goods you wish to purchase and the method of payment.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
Risk & Property

The provisions in this Clause 3 relate only to Goods.

Once the Goods have been received by you, all risk of damage to, or loss of, the Goods shall pass to you.

Irrespective of delivery and the passing of risk in the Goods, or any other provision of these conditions, the ownership of the Goods shall not pass to you until we have received in cash or cleared funds payment in full for the price of the Goods and all other Goods agreed to be sold by us to you for which payment is then due. Until such time as the ownership of the Goods passes to you, we shall be entitled to ask you to return the Goods to us.
Warranties & Replacements

The following relate only to Goods:
Subject as set out below, the Goods are sold with the benefit of and subject to the terms applicable to such warranty as is given by the manufacturer of the Goods.

There shall be no liability under any such warranty or guarantee if the total price for the Goods has not been paid by the due date for payment.

If a valid warranty claim is made within 30 days of purchase of new Goods we will satisfy in full our liability to you by either replacing the Goods free of charge; or refunding to you the price you paid for the Goods if the exact same item is not in stock.

Where you are dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977 and Unfair Terms in Consumer Contracts Regulations) your statutory rights are not affected by these Purchase Terms ie. if the Goods are faulty or not what you ordered, in this case please provide a full description of the fault and return the defective item in it's original box (if any), and return to Balloonland, 12 Hale Lane, Mill Hill, London NW7 3NX with all receipts, warranties, licences, manual and accessories.
Exchange/Refund

The provisions in this Clause 5 relate only to Goods:

If you return Goods to us within 7 days from the purchase date of such Goods in perfect condition and, with the original packaging and original invoice/receipt, then we will give you a full refund. The refund will be in the form of the original method of payment. However, you will be responsible for the cost of returning the Goods to us. Please send the Goods to Balloonland, 12 Hale Lane, Mill Hill, London NW7 3NX. This does not apply to personalised products. Once in production, these goods cannot be cancelled. The goods can only be returned if there is a fault in the product.

We are fully compliant with the Consumer Protection (Distance Selling) Act, which provides for a 7 day 'cooling off' period after an order is placed, during which time goods may be cancelled or returned (as long as they are unused and in their original packaging). This does not apply to personalised products. Once in production, these goods cannot be cancelled. The goods can only be returned if there is a fault in the product

Please also note that our returns policy does not affect your statutory rights as costumer, ie. if the gifts are faulty or not what you ordered. In this case please provide a full description of the fault and return the defective item in its original box (if any) to the address above with all receipts, warranties, licences, manuals and accessories. In these circumstances we will pay for the reasonable delivery of the goods. When returning furniture or other made to order items you must contact us on 020 8906 3302 prior to returning the items to agree a method and date for return.
Liability

Nothing in these Purchase Terms shall exclude or limit liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Our liability in contract, tort, negligence, pre-contract or other representations or otherwise arising out of or in connection with these Purchase Terms or the performance or observance of our obligations under these Purchase Terms, and every applicable part of it shall be limited in aggregate to all sums paid by you to us.

In any event, we shall not be liable to you under, or in connection with these Purchase Terms in contract, tort, negligence, pre-contract or other representations (other than fraudulent or negligent representations) or otherwise for any loss of business, contracts, profits or anticipated savings or for any indirect or consequential economic loss whatsoever.

Each provision of this Clause 6 excluding or limiting liability shall be construed separately, applying and surviving even if for any reason one or other of these provisions is held inapplicable or unenforceable in any circumstances and shall remain in force notwithstanding the expiry or termination of our agreement.

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Modification of these Terms And Conditions

We reserve the right to change these terms and conditions from time to time. By continuing to use the Site following any such change you will be deemed to have accepted such change. It is your responsibility to check regularly to determine whether these terms and conditions have been changed. If you do not agree to any such change you must immediately stop using the Site.
General

These terms and conditions are governed by the laws of England and you hereby consent to the exclusive jurisdiction of the English courts.

Each provision of these terms and conditions excluding or limiting liability shall be construed separately, applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.


Shop Opening Hours:
Monday to Friday: 9.00am - 5.30pm Saturday: 9.30am - 5.30pm Sunday/Bank Holidays: Closed

Copyright (c) 2007 : Balloonland : All rights reserved.