Delivery and Returns

Information

Delivery and Returns

Shipping

The Party Shop will do our utmost to provide the best delivery service in the UK.

How much will you pay?

Within 5 working days £3.99

Within 3 working days £7.99

‘Working Days’ Clarification:

When an order is received before 2pm, the first working day starts from the following day. If the order is received after 2pm then the first working day will be two days later eg, order received at 3pm on a Monday then the first working day will be Wednesday.

Working days do not include Saturday, Sunday or Bank Holidays. An order received on Friday at, say 10am, will mean that the first working day starts on the Monday. If, for example, the Monday is a Bank Holiday then it would be Tuesday.

Once your order is received, it is packed and shipped according to the delivery option you choose. When your goods are dispatched, we automatically send you a confirmation email. Should any item be out of stock we will notify you straight away.

Please note, Delivery days quoted are based on working days (Mon-Fri).

If you have any further questions or special requirements then please contact us on 020 8906 3302 or email sales@the-party-shop.co.uk

Returns

We are happy to accept the return of products which are either of unsatisfactory quality or were not as described. If we cannot find a solution that is acceptable to you eg replacing the item with a similar product then we will give refunds in accordance with your legal rights.

Please remember that you are not entitled to a refund if:

- you have simply changed your mind

- you have damaged the goods after purchasing them

- you were aware of the defect before purchasing

DELIVERY SERVICE TO EUROPE

Although our website, at the moment, does not facilitate online European orders we are able to deliver to all countries in Zones 1-6. Please call us on 020 8906 3302 to place an order or send an email to balloonland@btconnect.com or sales@the-party-shop.co.uk with your requirements.

ZONE 1: £19.99 Within 3-4 working days

Belgium Netherlands Ireland Luxembourg

ZONE 2: £22.99 Within 3-4 working days

France Germany

ZONE 3: £25.99 Within 4-5 working days

Austria Italy Portugal Spain Switzerland

ZONE 4: £27.99 Within 4-5 working days

Denmark Finland Norway Sweden

ZONE 5: £29.99 Within 5-6 working days

Czech Republic Hungary Lithuania Slovakia

Estonia Latvia Poland Slovenia

ZONE 6: £34.99 Within 5-6 working days